Terms & Conditions
Welcome to The Factory Basketball Academy. These Terms & Conditions govern your use of our website, your registration for our programmes, camps, clinics and events, and your participation in activities organised by The Factory Basketball Academy.
By accessing our website, registering for a programme, or participating in any Academy activity, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website or register for our programmes.
1. About The Factory Basketball Academy
Throughout these Terms & Conditions, "The Academy", "we", "our", and "us" refer to The Factory Basketball Academy.
These Terms apply to all participants, parents, guardians, spectators, coaches, volunteers, visitors and users of our website.
2. Eligibility & Registration
Participants under the age of 18 must be registered by a parent or legal guardian.
By completing a registration, you confirm that:
- The information provided is accurate and complete.
- You have the legal authority to complete the registration.
- You agree to these Terms & Conditions.
- You agree to the Registration Terms & Waiver and Privacy Policy.
The Factory Basketball Academy reserves the right to refuse or cancel any registration where necessary to protect the safety, wellbeing or best interests of participants, staff, volunteers or the Academy.
3. Programme Fees & Payments
Programme fees must be paid using the payment methods offered during registration unless alternative arrangements have been approved by The Factory Basketball Academy.
Failure to complete payment may result in cancellation of registration.
Programme fees include participation only unless otherwise stated.
4. Refund Policy
Refunds are not guaranteed.
Refund requests will be considered on a case-by-case basis at the sole discretion of The Factory Basketball Academy.
Requests must be submitted in writing to:
info@factorybasketballacademy.com
Where approved, refunds may be subject to administrative deductions where appropriate.
5. Cancellations & Unforeseen Circumstances
Occasionally programmes may need to be cancelled, postponed or modified due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Facility closures
- Coach illness
- Public health restrictions
- Power outages
- Emergencies
- Other unforeseen circumstances
Where practical, notices will be provided through our website, social media channels and/or email.
The Factory Basketball Academy will make every reasonable effort to reschedule affected sessions; however, rescheduling cannot be guaranteed.
6. Missed Sessions
Programme fees cover participation in the programme as scheduled and not individual attendance.
No make-up sessions, refunds or credits will be provided for sessions missed because of:
- Illness
- Holidays
- Scheduling conflicts
- Transportation issues
- Other personal circumstances
Where extenuating circumstances exist, participants or parents/guardians are encouraged to contact:
info@factorybasketballacademy.com
Any accommodation shall be considered at the sole discretion of The Factory Basketball Academy.
7. Programme Changes
The Factory Basketball Academy reserves the right to modify, postpone, combine, relocate or cancel any programme, camp, clinic, session, coach assignment, facility, schedule or age grouping where reasonably necessary.
Every reasonable effort will be made to notify participants of significant changes through our website, social media channels and/or email where practical.
Such changes do not automatically entitle participants to refunds or compensation.
8. Minimum Registration Requirements
Programmes require sufficient registration numbers to operate effectively.
Where minimum numbers are not achieved, The Factory Basketball Academy reserves the right to:
- Cancel a programme
- Combine programmes
- Relocate participants
- Offer an alternative programme
- Provide a credit
- Issue a refund
as determined by the Academy.
Every reasonable effort will be made to communicate available options promptly.
9. Participant Conduct
All participants, parents, guardians, spectators, coaches and volunteers are expected to comply with The Factory Basketball Academy Code of Conduct.
Failure to comply may result in disciplinary action, including:
- Verbal or written warnings
- Removal from a session
- Suspension
- Cancellation of registration
- Permanent exclusion from Academy activities
Serious or repeated breaches may result in removal without refund.
10. Parent, Guardian & Spectator Responsibilities
Parents, guardians and spectators play an important role in creating a positive sporting environment.
All individuals attending Academy activities are expected to:
- Treat everyone with courtesy and respect.
- Encourage all participants positively.
- Demonstrate good sportsmanship.
- Respect coaches and officials.
- Avoid abusive, threatening or discriminatory language or behaviour.
- Refrain from interfering with coaching or programme delivery.
- Help maintain a safe, welcoming and inclusive environment.
The Factory Basketball Academy reserves the right to ask any individual whose behaviour is inappropriate to leave an event or facility.
11. Health & Safety
Participants must disclose any medical conditions, allergies or injuries that may affect participation.
Parents and guardians remain responsible for determining whether a participant is medically fit to participate.
The Academy reserves the right to refuse participation where safety concerns exist.
12. Photography & Video
Photography and video recording may occur during Academy programmes and events.
The collection and use of images is governed by the Registration Terms & Waiver, which forms part of these Terms & Conditions.
13. Merchandise & Online Store
Merchandise purchased through The Factory Basketball Academy's online store is subject to the policies of the applicable third-party store provider.
The Factory Basketball Academy is not responsible for:
- Product manufacture
- Fulfilment
- Shipping
- Exchanges
- Returns
- Warranties
provided by third-party suppliers.
Customers should refer to the policies published by the store provider.
14. Website Use
Users agree to use this website lawfully and responsibly.
You must not:
- Interfere with website security.
- Attempt unauthorised access.
- Introduce malicious software.
- Misuse website functionality.
- Use automated tools to harvest information without permission.
The Academy may suspend access where misuse is suspected.
15. Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, logos, photographs, videos, documents, coaching materials, programme content, downloadable resources, branding and design elements, is the property of The Factory Basketball Academy or its licensors.
No content may be copied, reproduced, distributed, published, modified or commercially exploited without prior written permission.
Content may not be used to develop, train or improve artificial intelligence systems, machine learning models or automated data collection technologies without prior written consent from The Factory Basketball Academy.
Unauthorised use may result in legal action.
16. Third-Party Websites & Services
Our website may contain links to third-party websites or services.
The Factory Basketball Academy is not responsible for the content, policies, security or availability of third-party websites.
Use of third-party services is at your own risk.
17. Disclaimer
While every reasonable effort is made to ensure the accuracy of information published on our website, The Factory Basketball Academy does not warrant that all information will always be current, complete or error-free.
Programme information may change without notice.
18. Limitation of Liability
To the fullest extent permitted by applicable law, The Factory Basketball Academy, its directors, coaches, employees, volunteers and representatives shall not be liable for any indirect, incidental, consequential or special damages arising from:
- Use of this website
- Programme participation
- Cancellations
- Scheduling changes
- Technical issues
- Third-party services
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
19. Force Majeure
The Factory Basketball Academy shall not be liable for delays, interruptions, modifications or cancellations resulting from circumstances beyond its reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Public health emergencies
- Government action
- Labour disputes
- Transportation interruptions
- Power failures
- Facility closures
- Other unforeseen events
Reasonable efforts will be made to communicate with participants and resume services where practical.
20. Privacy
Your personal information is collected, used and protected in accordance with The Factory Basketball Academy Privacy Policy.
By registering or using our website, you acknowledge that you have reviewed the Privacy Policy.
21. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising from these Terms shall be resolved in the courts of Ontario.
22. Severability
If any provision of these Terms & Conditions is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
23. Waiver
Failure by The Factory Basketball Academy to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision at a later time.
24. Changes to These Terms
The Factory Basketball Academy reserves the right to update these Terms & Conditions at any time.
The most current version will always be published on our website.
Continued use of our website or participation in Academy programmes following any changes constitutes acceptance of the revised Terms.
25. Contact Information
Questions regarding these Terms & Conditions may be directed to:
The Factory Basketball Academy